How can we help?
Find answers to the most common questions about Kiploy, Wallet cards, rewards, and merchant accounts.
Frequently asked questions
Quick answers to help you get back on track.
How do I add my membership card to Wallet?
Open your Kiploy membership page on your phone and select Add to Apple Wallet or Add to Google Wallet. If the button is unavailable, return to the original join link and try again from the same device.
Why has my Wallet card not updated?
Open your member page again and use Retry Wallet sync if it appears. Your membership, stamps, and rewards remain saved while the Wallet update is pending.
What should I do if a stamp or reward is missing?
Refresh the member page and check your connection before trying again. If it is still missing, email us with the business name and the email used for your membership.
I cannot access my merchant account. What can I do?
Use Forgot password on the login page. If you still cannot sign in, email us from the address connected to your Kiploy account.
How can I get help with billing or my subscription?
Email us with your merchant name and account email. Never include card numbers, passwords, or other sensitive payment information.
Send a message
Email us and include a short description of what happened, plus any useful error message or screenshot.